Help Center
We've got your
eyes covered.
Everything you need — from prescriptions to eyewear — is right here. If you still need help, our team is one call or email away.
01 · Prescription
Add your prescription.
Three easy ways to get us what we need — whichever fits your day.
Option 1
Enter manually
Type your prescription during checkout. Takes under a minute.
Option 2
Upload a photo
Upload a clear image of your paper Rx. We review it before cutting lenses.
Option 3
Send later
Place the order and email your prescription afterward — no pressure.
02 · Virtual Try-On
See frames on you, instantly.
Use your device camera to preview any pair in real time before you buy.
Real time
See frames on your face as you move.
Compare
Switch between styles side by side.
Phone or laptop
Works on most modern devices with a camera.
For best results
- • Good lighting — natural light works best
- • Face centered in the frame
- • No hair or hands obstructing your eyes
03 · Frame Sizing
Find your fit.
Frame measurements use three numbers: lens width, bridge, and temple — printed inside every pair.
Lens width
48 – 58 mm
Bridge
14 – 22 mm
Temple
135 – 150 mm
Fit tips
- • Narrow face → go smaller (narrower lens width)
- • Wider face → go larger
- • Slipping down the nose → adjust bridge or add nose pads
- • Behind-the-ear pinching → temples too short; size up
04 · Lenses
Pick the right lenses.
Every pair can be ordered with any of the options below. Add at checkout.
Single vision
Distance or reading — one focal area, the most common prescription.
Progressive
No-line multifocal. Distance, intermediate, and near in one lens.
Blue light protection
Reduces digital eye strain from screens.
Anti-reflective
Crisper clarity. Helps a lot with night driving.
Photochromic
Transition lenses — clear indoors, darken in sunlight.
Digi-Lenz™
Our in-house lens — enhanced clarity with reduced distortion.
05 · Shipping & Returns
How and when it arrives.
Straightforward shipping, a 30-day return window, and tracking on every order.
Processing
1 – 3 business days
Prescription orders may take a little longer.
Delivery
Standard 5 – 10 days · Express 2 – 5 days
Tracking link emailed once your order ships.
30-day returns · store credit
- • Returns accepted within 30 days of delivery
- • Store credit only — no refunds to the original payment method
- • Must be in good condition with original packaging
- • Non-returnable: custom prescription lenses (unless defective) and final sale items
06 · Warranty
What's covered.
Every pair ships with our standard warranty. For accidents and daily life, upgrade to Vision Looky Protection.
Included
Standard Warranty
Free
- ✓ 3 – 4 month limited coverage
- ✓ Manufacturer defects
- ✓ Frame issues under normal use
- ✓ Lens coating defects
- · Accidental damage
- · Scratches from daily wear
- · Lost or stolen items
Upgrade
Vision Looky Protection
$15 / month
- ✓ One full replacement — frames + lenses
- ✓ Covers accidental damage
- ✓ Valid up to 12 months
- · One replacement per coverage period
07 · Share the vision
Buy one, give one free.
Every full-price frame purchase comes with a coupon you can gift to a family member or friend.
How to claim
- 1. Email us at needeyeexam@gmail.com
- 2. We send a coupon with a unique number — by email or by mail
- 3. Your family member or friend brings it in to redeem
The fine print
- • Valid for 5 months from issue
- • Applies to the frame only — lenses extra
- • Treated like cash; if lost, it cannot be replaced
- • Must be presented at redemption
- • One coupon per qualifying purchase
- • Cannot be combined with other offers
08 · FAQ
Quick answers.
Do I need a prescription?
Can I use my HSA or FSA?
What if the glasses don't fit?
How long do glasses typically last?
Do you take insurance?
09 · Contact
Talk to a real human.
Our team answers email the same day and picks up the phone during studio hours.
Studio hours
- Tue – Fri10 – 6
- Saturday10 – 4
- Sun – MonClosed
✨ Final line
Your vision, optimized.
Your style, elevated.
Welcome to Vision Looky.